Notice

 

Handmade Characteristics

Each piece is unique due to its handmade nature, and there may be slight variations. The durability, color, and patterns of the gemstones may also vary. The scratches or rough textures included in the product are intentional design elements aligned with our brand concept.

If there are any defects or issues other than that mentioned above, please contact us through our website or email within 48 hours of receiving your order.

 

Shipping

The products from Enisla are handmade and crafted with care after the order is placed. It takes a minimum of 5 days to a maximum of 14 days for production, excluding weekends and holidays. If there are any delays due to supplier circumstances, we will contact you immediately.

 

After Service

The warranty period for free after-sales service is 60 days, and the warranty card is required. Additional charges will apply for re-plating, gemstone damage, and resetting.

For inquiries regarding repair possibilities and costs, please contact us via the contact form on our website or email (enisla.jewellery@gmail.com).

Products sent without prior consultation will be returned.

The repair takes approximately 2 weeks after we receive the product.

 

Cancellations

Unfortunately, cancellations are not accepted once an order has been placed and processed.

 

Returns & Exchanges

Since all our products are made to order, we’re unable to accept returns, refunds, or exchanges for change of mind.

We appreciate your understanding!

 

Jewellery Care

It is essential to handle your jewelry with utmost care, especially pieces featuring delicate gemstones. I advise handling them gently and avoiding activities that could compromise their integrity and direct contact with beauty products such as perfume, hairspray, lotions, body oils, and other cosmetics, as well as harsh chemicals, these may impact the shine of the jewellery. If you see that your jewelry has dulled, a simple polish can quickly bring back to life. To prevent tarnishing, make sure to wear your silver pieces regularly, as the natural oils in your skin offer protection.

 

Ring sizing

Please ensure the accuracy of your ring size before making a purchase. Ring sizes can vary, so it's essential to find the right fit for your finger. I recommend verifying your size at a local jeweler for precision. Please note that we do not facilitate refunds or returns due to incorrect ring sizes.
 
The rings from enisla follow KS standard ring sizes